Shipping
HomeWorks offers free shipping to anywhere in the United States! White glove delivery and freight delivery fee costs will apply for large heavier freight items (furniture, rugs, lighting, etc.).
All return shipping costs are the responsibility of the customer due to any reason (size, color, material, texture, buyers remorse, etc.). Please email us at support@shophomeworks.com for assistance.
COVID-19 SHIPPING UPDATE
HomeWorks is continuing to closely monitor the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) regarding ongoing concerns about the coronavirus COVID-19 as we transition into this new year.
Delayed Shipments - Work restrictions may continue to affect shipments to and from our warehouse/vendor warehouses to impacted areas. Please reach out to our Customer Experience Team at homeworkskensington@gmail.com, if you are experiencing delays or have questions about the status of an order. We will do our best to reply within 48 hours.
Delivery Partners - We are in close communication with our freight and parcel delivery partners, which are all adhering to the guidelines from government authorities related to the containment of COVID-19. We will inform you of any relevant changes or possible delays to delivery procedures in accordance with CDC guidelines.
GENERAL DECOR ITEMS
Lead time and shipping varies depending on the product. Information will be specified in each product description. Please note, changes to an address cannot be made after purchase is made within 48 hours of your purchase. Once your order has been placed in our shipping queue, we cannot make changes to the order.
BACKORDERED ITEMS
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Sign up for the waitlist and we will be sure to notify you when your favorite item is back in stock! Once in stock the estimated time for shipping is 5-14 days unless it’s an order that is made to order.
PILLOWS / TEXTILES
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 5-7 business days however most of our luxury pillows and faux fur throws can take up to 3-4 weeks for delivery. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location.
FURNITURE
Supply demand issues continue for our Rattan furniture so there are some items that are backordered or low in stock. We continue to monitor the overseas shipments to keep inventory accurate. Shipments must be inspected upon delivery and any visible damage to packaging or product must be clearly noted on the carrier’s bill of lading before your driver leaves your location. Any concealed damage must be reported to HomeWorks at support@shophomeworks.com within 48 hours of delivery. If visible or concealed damage is not reported appropriately, HomeWorks may not be responsible for replacements or refunds. Once return is received and the original quality is confirmed by the manufacturer, either credit and/or refund will be applied within 14 days less a 20% restocking fee.
MIRRORS
Most of our mirrors, subject to availability, typically ship between 1-7 business days from the date of your order, unless otherwise specified on the product page. Mirror shipments must be inspected upon delivery and any visible damage to packaging or product must be clearly noted on the carrier’s bill of lading before your driver leaves your location. Any concealed damage must be reported to HomeWorks at support@shophomeworks.com within 48 hours of delivery. If visible or concealed damage is not reported appropriately, HomeWorks may not be responsible for replacements or refunds. Once return is received and the original quality is confirmed by the manufacturer, either credit and/or refund will be applied within 14 days less a 20% restocking fee.
LIGHTING
Most lighting, subject to availability, should ship between 10-14 business days from the date of your order, unless otherwise specified on the product page.
OVERSIZED/FRAGILE DELIVERIES
We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt if needed. If you have any questions please email us at support@shophomeworks.com.
DAMAGED PRODUCT
Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team at support@shophomeoworks.com within 48 hours of receipt, so that we may file a claim and include in your delivery documents. Take photos to document damaged goods.
We will then review and evaluate the condition of the piece. Please note, the claims process for damaged item can take 2-4 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible. If a return is preferred please see return information.
Furniture, mirrors and larger heavier items that are refused due to non-damage, non-defect related feedback or buyers remorse will be issued a store credit as a refund less the original handling fee charges and a 15-25% restocking fee depending on the item.
INTERNATIONAL ORDERS
Unfortunately, we cannot ship to the U.S. territories or foreign countries other than the United States at this time. HomeWorks is not responsible for any damaged pieces that are shipped through a forward shipping company and any initial and/or return shipping costs associated with a general return. For any questions regarding our products, please contact our customer support team at support@shophomeworks.com prior to making your purchase.